A Proposition of a New Service Value Evaluation Model based on the SLA Concept for Social Infrastructure Service
Volume: 9, Issue: 4, Pages: 66 - 85
Published: Oct 1, 2018
Abstract
This article proposes a new service value evaluation model for social infrastructure services. Existing service concepts or models are designed based on direct interaction between providers and customers. The service provider provides customized service to grow each customer's satisfaction. In contrast, social infrastructure service have few direct interactions between providers and customers. In addition, the provider cannot provide customized...
Paper Details
Title
A Proposition of a New Service Value Evaluation Model based on the SLA Concept for Social Infrastructure Service
Published Date
Oct 1, 2018
Volume
9
Issue
4
Pages
66 - 85
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