Organizational Quality: A Systemic Functioning Theory†

A conceptual framework for evaluating the quality of organizations is developed, based on the view that an organization constitutes a behavioral action system. Applying the general Faceted Action System Theory (FAST) to the case of organizations, 16 organizational functioning modes, as well as their interrelationships, are identified. Organizational quality is defined as the effective functioning in these 16 modes. Principles and procedures of...