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Building social translucence in a crowdsourcing process: A case study of Miui.com

Published on Jun 1, 2019in Information & Management 4.12
· DOI :10.1016/j.im.2019.103172
Sixuan Zhang2
Estimated H-index: 2
(Beihang University),
Shan Ling Pan35
Estimated H-index: 35
(UNSW: University of New South Wales),
Tao Hua Ouyang5
Estimated H-index: 5
(Beihang University)
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Abstract
Abstract This study aims to advance research on crowdsourcing processes by exploring practices that foster collaboration between internal employees and external users. We conduct a case study of Miui.com, a crowdsourcing platform launched by one of the world’s leading smartphone makers and also a Fortune 500 company, Xiaomi Inc. Our findings complement previous work on crowdsourcing by showing that collaboration between employees and users can be promoted by building social translucence into the crowdsourcing process.
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Published on Jul 3, 2018in Journal of Management Information Systems 3.01
Jie (Kevin) Yan , Dorothy E. Leidner34
Estimated H-index: 34
,
Hind Benbya9
Estimated H-index: 9
AbstractFirm-hosted online user innovation communities (OUICs) have emerged as a vital source of knowledge and expertise for innovation and new product development. Prior research on OUICs has primarily focused on participation of external product users and benefits obtained from their contributions. However, the role of internal employees of the host firm, albeit essential for the community’s long-term success, has not yet received much attention. This study attempts to bridge this gap by inves...
Published on Apr 21, 2018 in CHI (Human Factors in Computing Systems)
Annuska Zolyomi4
Estimated H-index: 4
(UW: University of Washington),
Anne Spencer Ross4
Estimated H-index: 4
(UW: University of Washington)
+ 2 AuthorsSean A. Munson25
Estimated H-index: 25
(UW: University of Washington)
To successfully function within a team, students must develop a range of skills for communication, organization, and conflict resolution. For students on the autism spectrum, these skills mirror the social, communicative, and cognitive experiences that can often be challenging for these learners. Since instructors and students collaborate using a mix of technology, we investigated the technology needs of neurodiverse teams comprised of autistic and non-autistic students. We interviewed seven aut...
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Maayan Zhitomirsky-Geffet8
Estimated H-index: 8
(BIU: Bar-Ilan University),
Eden Shalom Erez2
Estimated H-index: 2
(BIU: Bar-Ilan University),
Bar-Ilan Judit1
Estimated H-index: 1
(BIU: Bar-Ilan University)
Domain experts are skilled in buliding a narrow ontology that reflects their subfield of expertise based on their work experience and personal beliefs. We call this type of ontology a single-viewpoint ontology. There can be a variety of such single viewpoint ontologies that represent a wide spectrum of subfields and expert opinions on the domain. However, to have a complete formal vocabulary for the domain they need to be linked and unified into a multiviewpoint model while having the subjective...
Published on Apr 1, 2016
Guillaume Cabanac10
Estimated H-index: 10
(University of Toulouse)
Research articles disseminate the knowledge produced by the scientific community. Access to this literature is crucial for researchers and the general public. Apparently, "bibliogifts" are available online for free from text-sharing platforms. However, little is known about such platforms. What is the size of the underlying digital libraries? What are the topics covered? Where do these documents originally come from? This article reports on a study of the Library Genesis platform LibGen. The 25 ...
Published on Feb 1, 2016
Oded Nov25
Estimated H-index: 25
(NYU: New York University),
Jeffrey Laut8
Estimated H-index: 8
(NYU: New York University),
Maurizio Porfiri44
Estimated H-index: 44
(NYU: New York University)
Crowdsourcing has seen a substantial increase in interest from researchers and practitioners in recent years. Being a new form of work facilitated by information technology, the rise of crowdsourcing calls for the development of new theoretical insights. Our focus in this article is on extra-role behavior-employees' voluntary activities, which are not part of their prescribed duties. Specifically, we explored how user interface design can help increase extra-role behavior among crowdsourcing wor...
Published on Jan 1, 2016 in ICIS (International Conference on Information Systems)
Dorothy E. Leidner34
Estimated H-index: 34
(Baylor University),
John Tripp6
Estimated H-index: 6
(Baylor University),
Sixuan Zhang2
Estimated H-index: 2
(Baylor University)
Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater employee engagement. This RIP seeks to understand t...
Published on Jan 1, 2016 in ICIS (International Conference on Information Systems)
Dorothy E. Leidner34
Estimated H-index: 34
(Baylor University),
John Tripp6
Estimated H-index: 6
(Baylor University),
Sixuan Zhang2
Estimated H-index: 2
(Baylor University)
One major concern that organizations face when deploying Enterprise Social Media (ESM) platforms is that of how to encourage employees' engagement within the system. Reputation systems that gamify the adoption process are incorporated into many ESM to inculcate employee engagement with the ESM. This study seeks to understand the dynamic between employees' online and offline performance by examining the research question: What are the impacts of reputation systems on the mutual influence between ...
Published on Dec 28, 2015in Research-technology Management 1.41
Henry Chesbrough44
Estimated H-index: 44
(University of California, Berkeley),
Sabine Brunswicker8
Estimated H-index: 8
(Purdue University)
OVERVIEW:We surveyed 125 large firms in Europe and the United States with annual sales in excess of $250 million to examine the extent to which large firms are now practicing open innovation. Our results showed that open innovation is not a passing fad: 78 percent of the firms report practicing open innovation, none have abandoned it, and 82 percent of those practicing open innovation report that it is practiced more intensively today than three years ago. We also asked about specific practices ...
Published on Dec 1, 2015in Management Information Systems Quarterly 4.37
Paul M. Leonardi30
Estimated H-index: 30
(UCSB: University of California, Santa Barbara)
The argument proffered in this paper is that use of enterprise social networking technologies can increase the accuracy of people's metaknowledge (knowledge of "who knows what" and "who knows whom") at work. The results of a quasi-natural field experiment in which only one of two matched-sample groups within a large financial services firm was given access to the enterprise social networking technology for six months revealed that by making people's communications with specific partners visible ...
Published on Jul 1, 2015in Health Promotion Practice
Sarah Lewis1
Estimated H-index: 1
(CDC: Centers for Disease Control and Prevention)
Qualitative Inquiry and Research Design provides an overview of the five main traditions of qualitative research. The author explains the uniqueness of each approach and its applicability to different types of inquiry. Illustrative examples from public health and social science fields are provided. The book details study design, question development, data collection and analysis, and summarizing and interpreting results, and how the research process differs according to each approach. This resou...
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Lu Wang (UIBE: Beijing Institute of Foreign Trade), Xin (Robert) Luo (UCLA: University of California, Los Angeles), Frank Lee (University of Mary Hardin–Baylor)
Abstract Keeping motivated customers partaking in point exchange activities is a major challenge in extant loyalty program (LP) studies. In the literature, IT or its applications play a paramount role in enabling firms to offer superior services and consequently deepen the relationships with their customers. Although already applied to augment customer experience and increase participation in practice, how blockchain applications interact with the LP context is still largely unknown in IS resear...