THE RELATIONSHIP BETWEEN E-LEARNING SERVICE AND STUDENT SATISFACTION A CASE STUDY AT THE SYRIAN VIRTUAL UNIVERSITY (SVU)

Purpose – This study aims at exploring the impact of electronic services provided by the Syrian Virtual University (SVU) on student satisfaction. Besides, this study seeks to determine the dimensions of both electronic services and customer satisfaction at the SVU, and to what extent these dimensions may vary in accordance with different personal characteristics among students. Research methodology – A quantitative research method was adopted...