Consumers acceptance of artificially intelligent (AI) device use in service delivery
Volume: 49, Pages: 157 - 169
Published: Dec 1, 2019
Abstract
This study develops and empirically tests a theoretical model of artificially intelligent (AI) device use acceptance (AIDUA) that aims to explain customers’ willingness to accept AI device use in service encounters. The proposed model incorporates three acceptance generation stages (primary appraisal, secondary appraisal, and outcome stage) and six antecedents (social influence, hedonic motivation, anthropomorphism, performance expectancy,...
Paper Details
Title
Consumers acceptance of artificially intelligent (AI) device use in service delivery
Published Date
Dec 1, 2019
Volume
49
Pages
157 - 169
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