Desired improvements of working conditions among medical assistants in Germany: a cross-sectional study

In outpatient care in Germany, medical assistants (MAs) are the contact persons for patients’ concerns and their working conditions are relevant to their own health and the provided quality of care. MAs working conditions have been described as precarious leading to high levels of work stress. Consequently, we aimed to examine MAs’ needs for work-related improvements. We surveyed 887 employed MAs between September 2016 and April 2017. A 20-item...