Analysis of building maintenance requests using a text mining approach: building services evaluation
Abstract
End users’ maintenance requests gathered from computerized maintenance management systems (CMMS) configure a rich source of information to evaluate the occupants’ satisfaction and the building systems. Nevertheless, the non-standardized data gathered from CMMS makes it difficult to carry out analytics. This paper presents a text mining approach to extract information from end users’ maintenance requests and an analysis of 6,830 maintenance...
Paper Details
Title
Analysis of building maintenance requests using a text mining approach: building services evaluation
Published Date
May 16, 2019
Volume
48
Issue
2
Pages
207 - 217
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