Designing sustainable online support: Examining the effects of design change in 49 online health support communities
Volume: 71, Issue: 4, Pages: 379 - 394
Published: May 17, 2019
Abstract
Online social support communities can significantly improve health outcomes for individuals living with disease. Although they are well studied in the literature, little research examines how sociotechnical design changes influence the sustainability of support communities for different medical conditions. We compare the impact of a single design change on 49 disease‐specific health support forums hosted on the WebMD platform, a popular online...
Paper Details
Title
Designing sustainable online support: Examining the effects of design change in 49 online health support communities
Published Date
May 17, 2019
Volume
71
Issue
4
Pages
379 - 394
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