Why did I say sorry? Apology motives and transgressor perceptions of reconciliation
Abstract
Summary Despite the importance of apology in reconciling interpersonal transgressions, little research has focused on the people engaging in the behavior. Why do transgressors apologize in the workplace, and do apology motives shape transgressor perceptions of reconciliation? We conducted three field studies using qualitative and quantitative methodologies to examine these questions. In Studies 1 and 2 (total N = 781), we identified four...
Paper Details
Title
Why did I say sorry? Apology motives and transgressor perceptions of reconciliation
Published Date
Jun 23, 2019
Volume
40
Issue
8
Pages
912 - 930
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