I want to talk to a real person: theorising avoidance in the acceptance and use of automated technologies
Abstract
Automated communication systems are increasingly common in mobile and ehealth contexts. Yet, there is reason to believe that some high risk segments of the population might be prone to avoid automated systems even though they are often designed to reach these groups. To facilitate research in this area, avoidance of automated communication (AAC) is theorized - and a measurement instrument validated - across two studies. In study 1, an AAC scale...
Paper Details
Title
I want to talk to a real person: theorising avoidance in the acceptance and use of automated technologies
Published Date
Dec 12, 2017
Journal
Volume
8
Issue
1
Pages
31 - 43
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