Aligning governance mechanisms with task features to improve service capabilities---an empirical study of professional service outsourcing in India

As emerging markets increasingly play important roles in outsourcing, we focus on the complex relationships in the professional service outsourcing environment. Building on information processing and contingency theories, this paper contributes to the much-needed efforts in the study of professional service outsourcing, a new and fast-growing cross-border professional service activity. This study examines the impact of task characteristics and...