Career adaptability and ambidextrous behavior among customer-service representatives: the role of perceived organizational support

With the increasing need for dynamism in the world, organizations and researchers have been interested in how employees can easily cope with change and be flexible on the job by using their foreknowledge and still being open to new ideas to boost their work output. Consequently, there has been an increase in research on ambidexterity. However, much is still unknown regarding the determinants of individual-level ambidexterity. This article...