Measuring Customer Satisfaction in Bowen University Library, Nigeria

Published on Jul 1, 2019
· DOI :10.4018/IJLIS.2019070101
Grace Omolara Olla (Bowen University), Paul Adesola Adekunle (Bowen University)+ 1 AuthorsAyoola Oluwaseun Ajayi (UI: University of Ibadan)
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Introduction Libraries have evolved over time with technology as recently, traditional libraries containing a large number of printed documents are being transformed to paperless libraries, with the capacity for limitless volumes of information to be contained in digitized formats. Digital libraries are increasingly becoming part of school systems in many countries in Africa. Even though Africa is reputed to be a late comer in the adoption of ICT in education, the continent is making strides to ...
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The study assessed users’ information needs and satisfaction in selected seminary libraries in Oyo State, Nigeria. This paper employed the descriptive survey research design, whereby the expost-facto was employed with a sample size of three hundred (300) participants, selected from six seminaries located in Ibadan, Oyo and Ogbomoso, all in Oyo state of Nigeria. The study used purposive sampling technique. A structured questionnaire was used to elicit information from the respondents and data obt...
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This paper discusses customer satisfaction with products and services of academic libraries in Zaria metropolis. The products include books, internet access, journals, databases, newspapers and magazines and so on. The libraries comprise of Kashim Ibrahim Library of Ahmadu Bello University, Samaru, Federal college of Education, Nuhu Bamalli Polytechnic and Ameer Shehu College of Advance studies Libraries all in Zaria Metropolis. Survey method was adopted for the research. The population was 377 ...
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In a new research approach, the German National Library of Science and Technology, TIB, together with the market research organisation TNS Infratest, measured customer satisfaction in one figure as well as in terms of service quality offered. Even if offers of libraries are quickly changing, the dedicated TNS methodology applied allows comparisons over time and enables scientific as well as public libraries to measure, monitor and manage service quality from year to year. The unique tools used a...
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This study sought to ascertain the awareness and use of National Archives of Nigeria. The study adopted the survey design. Study population was made up of artisans, undergraduate students, teachers, accountants and sales persons at Babcock Univeristy, Ilishan - Remo, Ogun State, Nigeria. Although the exact population of those within Babcock University could not be ascertained at the time of the study, proportional random sampling technique was, however, used for selecting 100 respondents who too...
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This study investigated the impact of library use on research productivity. The study was carried out using the survey research method. The population was made up of 359 postgraduate students at Babcock University, Ogun state. Sampling was enumerative as all members of the population were used for the study. A self designed questionnaire was used for data collection. Results showed that library services are of utmost importance to the research productivity of postgraduate students as all the res...
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The study examined the extent to which users are satisfied with reference and circulation services provision by agricultural research libraries in Nigeria. Descriptive survey method was used for the study. Through purposive sampling six agricultural research libraries: (three university of agricultural libraries and three agricultural research institute libraries) were selected from three out of six agricultural zones of Nigeria. A total of 701 respondent’s, 241 from agricultural research instit...
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This study was conducted to find out user satisfaction with services and resources at the Institute for Educational Development and Extension (IEDE) Library in University of Education, Winneba, Ghana. A descriptive survey design was adopted for the study. The questionnaire was the instrument used for data collection. The questions were both openclosed ended. The target population was 4,539 undergraduate students who patronise the library in all the nine Departments located at the North campus of...
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#1Pauline AdeniranH-Index: 1
Academic libraries are presently faced with challenges as a result of the introduction of information technology which has led to an increase in competition among information providers. Libraries must improve the quality of their services to enable them face the challenges of information explosion in the 21st century. Service oriented organizations have identified the customer or user as the most critical voice in assessing service quality. For assessment of service quality to be effectively car...
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The research objective is to discover the user satisfaction with library resources and services in Nigerian Agricultural Research Institutes (NARIs) In conducting this study, the survey research design was adopted with User Satisfaction with Library Resources and Services Questionnaire (USLRSQ) and structured interview as major instruments for data collection. The questionnaire was administered on 340 researchers from the entire 14 agricultural research institute in Nigeria. The overall response...
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