GPs’ and practice staff’s views of a telephone first approach to demand management: a qualitative study in primary care

Volume: 69, Issue: 682, Pages: e321 - e328
Published: Apr 23, 2019
Abstract
To better manage patient demand, some general practices have implemented a 'telephone first' approach in which all patients seeking a face-to-face appointment first have to speak to a GP on the telephone. Previous studies have suggested that there is considerable scope for this new approach, but there remain significant concerns.To understand the views of GPs and practice staff of the telephone first approach, and to identify enablers and...
Paper Details
Title
GPs’ and practice staff’s views of a telephone first approach to demand management: a qualitative study in primary care
Published Date
Apr 23, 2019
Volume
69
Issue
682
Pages
e321 - e328
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