Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses:

Volume: 56, Issue: 4, Pages: 535 - 556
Published: Apr 22, 2019
Abstract
Interactions between consumers and humanoid service robots (HSRs; i.e., robots with a human-like morphology such as a face, arms, and legs) will soon be part of routine marketplace experiences. It...
Paper Details
Title
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses:
Published Date
Apr 22, 2019
Volume
56
Issue
4
Pages
535 - 556
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