Technology innovations towards reducing hospitality human resource costs in Langkawi, Malaysia
Abstract
Purpose Hotel labour costs in Malaysia are increasing. This paper aims to explore Langkawi hotel managers’ perceptions about reducing labour costs using various information and communication technology (ICT) innovations. Design/methodology/approach Semi-structured interviews were conducted with managers from 19 budget and boutique resorts on Langkawi Island, Malaysia. Qualitative data were recorded, transcribed and content analysed using latent...
Paper Details
Title
Technology innovations towards reducing hospitality human resource costs in Langkawi, Malaysia
Published Date
Jun 12, 2019
Journal
Volume
74
Issue
3
Pages
547 - 562
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