Dropping out of the Hospitality Industry After Frontline Work Experience: an Investigation Into the Personal Changes of Hospitality Employees

While previous studies have investigated negative perceptions towards the hospitality industry, less research to-date has examined employees’ personal changes from work experience. This paper seeks to fill this research gap by examining how personal changes emerged and connected with frontline work. In-depth interviews with hospitality dropouts revealed five dimensions of personal change: emotional management, extroversion/introversion, work...