Critical factors of effective implementation of IT-enabled ISO-9000 QMS

Purpose Although aligning information technology (IT) with quality management (QM) is a popular concept, it has not yet been properly, theoretically and empirically grounded. Therefore, the purpose of this paper is to identify critical factors for the effective implementation (CFEI) of IT-enabled ISO-9000 quality management system (QMS). Design/methodology/approach The primary field data were collected through a questionnaire survey of 381 small...