Enabling service co-production: a theory-building case study
Volume: 28, Issue: 4, Pages: 413 - 438
Published: Mar 15, 2019
Abstract
Service co-production between professionals and customers is an increasingly popular alternative to traditional “off the shelf” models of service delivery. There is, however, little empirical...
Paper Details
Title
Enabling service co-production: a theory-building case study
Published Date
Mar 15, 2019
Volume
28
Issue
4
Pages
413 - 438
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