A Literature Review of User Satisfaction Models Towards Information System Success

Volume: 11, Issue: 2, Pages: 71 - 87
Published: Apr 1, 2019
Abstract
User satisfaction is considered an important aspect of information system success. The objective of this article is to present a literature review on the usefulness and importance of user satisfaction as a measure of the effectiveness of information systems in modern Information Society. At the same time, the article follows the evolution of user satisfaction models, to study the research efforts in light of its multidimensional nature. Towards...
Paper Details
Title
A Literature Review of User Satisfaction Models Towards Information System Success
Published Date
Apr 1, 2019
Volume
11
Issue
2
Pages
71 - 87
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.