Motivated by guilt and low felt trust: The impact of negotiators' anger expressions on the implementation of negotiated agreements

Volume: 32, Issue: 4, Pages: 450 - 470
Published: Mar 18, 2019
Abstract
Prior research has identified benefits from certain emotion tactics in negotiation, particularly expressing anger to achieve short‐term gains. We demonstrate that such tactics can be strategically problematic due to their impact on an actor's emotions and felt trust. Through five studies, we find that negotiators' use of anger tactics during a negotiation increased their feelings of guilt and reduced the extent to which they felt trusted by...
Paper Details
Title
Motivated by guilt and low felt trust: The impact of negotiators' anger expressions on the implementation of negotiated agreements
Published Date
Mar 18, 2019
Volume
32
Issue
4
Pages
450 - 470
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