Can balanced scorecard adoption mediate the impacts of environmental uncertainty on hotel performance? The moderating role of organizational decision-making structure

This paper examines the influence of perceived environmental uncertainty (PEU) on hotel performance (HP) by examining the mediating role of balanced scorecard (BSC) adoption. It also examines the moderating role of organizational structure in the direct relationship between the extent of BSC adoption and HP and the indirect relationship between PEU and HP. A total of 400 top- and middle-level managers from 44 five-star-hotels in Antalya...