A profile of spa-goers in the U.S. luxury hotels and resorts: a posteriori market segmentation approach

A spa is one amenity that enhances the overall experience of hotel guests, which in turn, generates significant revenue for luxury hotels and resorts in the U.S. Little research has examined spa-goer motives and whether spa-goers can be segmented both for service value and effective marketing mix. This study segmented spa guests in luxury hotels and resorts by motivation and compared them using socio-demographic characteristics and past...