Shaping Corporate Character Through Symmetrical Communication: The Effects on Employee-Organization Relationships

This study investigates how corporate character is shaped by organizational symmetrical communication and its effects on the quality of employee-organization relationships. Results of an online survey with 314 working adults in the United States showed that symmetrical internal communication plays an important role in defining the organization’s positive character of agreeableness (i.e., warmth, empathy, and integrity), enterprise (i.e.,...