Servitization of global service network actors – A contingency framework for matching challenges and strategies in service transition
Abstract
Servitization is a rising trend across manufacturing companies, but it is not achievable without the corresponding transition of the manufacturers' service network. Despite the key role of service network actors, their servitization pathways are not widely understood. Thus, the purpose of this paper is to understand how diverse service network actors approach servitization under varying conditions. Findings are derived from an exploratory case...
Paper Details
Title
Servitization of global service network actors – A contingency framework for matching challenges and strategies in service transition
Published Date
Nov 1, 2019
Journal
Volume
104
Pages
461 - 471
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