Discrete-event simulation and design of experiments to study ambulatory patient waiting time in an emergency department

Despite major investments in healthcare, access to front line health services (family doctors, walk-in clinics) is still difficult. If front line healthcare services remain insufficient, emergency departments will have to offer non-urgent patients appropriate services. More than half of emergency patients are ambulatory patients and their medical condition is not usually as serious as for patients on stretchers (Thibeault, 2014 Thibeault, J....