Server behaviours in healthcare queueing systems

In the classical queueing theory literature, a server is commonly assumed to work at a constant speed. Motivated by observations from healthcare applications, a study is made to explore the nature of the relationship between service times and workload in order to assess and quantify any workforce (server) behaviours. Consequently, an initial analytical queueing model is considered with switching thresholds to allow for two-speed service. In this...