How to Choose Between Robotic Process Automation and Back-End System Automation?
Pages: 66
Published: Jun 25, 2018
Abstract
Recent literature has identified two main types of IT-enabled innovation and labelled them as lightweight IT and heavyweight IT. In this study, we look into robotic process automation (RPA) as lightweight IT and traditional back-end system automation as heavyweight IT and study how a case company Telco makes the choice between these two alternative ways of implementing automation. Drawing on an empirical study conducted at Telco examining two...
Paper Details
Title
How to Choose Between Robotic Process Automation and Back-End System Automation?
Published Date
Jun 25, 2018
Pages
66
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