PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN DENGAN MEDIASI KEPUASAN KERJA

This study analyzes both of directly effects between implementation of Total Quality Management (TQM) on employee’s performance and indirectly effect through job satisfaction. Subjects of this study were all the employees sited on production department of PT. Setia Kawan Makmur Sejahtera Tulungagung. The sampling technique used is the simple random sampling with 152 respondents. Model analysis used is a structural model with the Partial Least...