Can diversity climate shape service innovative behavior in Vietnamese and Brazilian tour companies? The role of work passion
Abstract
Feeling fairly treated and valued irrespective of their diverse backgrounds, employees may develop their passion for their work and engage in service innovation. This study seeks to understand how diversity climate can make variance in service innovative behavior among employees in the tourism industry. Utilizing the data from managers and their employees from tour companies across two countries (Vietnam and Brazil), this research provided...
Paper Details
Title
Can diversity climate shape service innovative behavior in Vietnamese and Brazilian tour companies? The role of work passion
Published Date
Jun 1, 2019
Journal
Volume
72
Pages
326 - 339
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