Leisure Involvement, Job Satisfaction, and Service Performance among Frontline Restaurant Employees

Volume: 20, Issue: 4, Pages: 387 - 404
Published: Dec 27, 2018
Abstract
The importance of employee leisure involvement to employee service performance has been suggested but not tested in the literature. This study closes this research gap by inspecting the direct consequence of leisure involvement on service performance and leisure involvement’s indirect effect on service performance via job satisfaction for frontline service employees. This study uses a sample of 313 restaurant employees collected from Bandung,...
Paper Details
Title
Leisure Involvement, Job Satisfaction, and Service Performance among Frontline Restaurant Employees
Published Date
Dec 27, 2018
Volume
20
Issue
4
Pages
387 - 404
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