MyVA Access: An Evaluation of Changes in Access for a System-Wide Program Implemented in the Veterans Health Administration

The current study evaluates changes in access as a result of the MyVA Access program—a system-wide effort to improve patient access in the Veterans Health Administration. Data on 20 different measures were collected, and changes were analyzed using t tests and Chow tests. Additionally, organizational health—how able a system is to create health care practice change—was evaluated for a sample of medical centers (n = 36) via phone interviews and...