Aligning Practices in a Pluralistic Healthcare Context using a Performance Improvement System

In this short paper we reconsider information technology (IT)-business alignment and explore the aligning of activities at the micro-level in a pluralistic healthcare context. This research-in-progress is based on the limited number of interviews undertaken thus far. More specifically, we investigate aligning in the activities associated with a performance improvement system at Northeast Care, a public healthcare network in the US. We build on...