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Joseph R. Muscatello5
Estimated H-index: 5
(KSU: Kent State University),
Diane H. Parente17
Estimated H-index: 17
(Penn State Erie, The Behrend College),
Matthew Swinarski5
Estimated H-index: 5
(Penn State Erie, The Behrend College)
Published on Mar 1, 2017in Enterprise Information Systems2.12
Yossi Lichtenstein12
Estimated H-index: 12
(UEA: University of East Anglia),
Shy Cucuy1
Estimated H-index: 1
(BGU: Ben-Gurion University of the Negev),
Lior Fink10
Estimated H-index: 10
(BGU: Ben-Gurion University of the Negev)
The effective deployment of enterprise systems has been a major challenge for many organisations. Customising the new system, changing business processes, and integrating multiple information sources are all difficult tasks. As such, they are typically done in carefully planned stages in a process known as phased implementation. Using ideas from Option Theory, this article critiques aspects of phased implementation. One customer relationship management CRM project and its phased implementation a...
Published on Jan 1, 2017
Joseph R. Muscatello5
Estimated H-index: 5
(KSU: Kent State University),
Diane H. Parente17
Estimated H-index: 17
(Penn State Erie, The Behrend College),
Matthew Swinarski5
Estimated H-index: 5
(Penn State Erie, The Behrend College)
Joseph R. Muscatello5
Estimated H-index: 5
(KSU: Kent State University),
Diane H. Parente17
Estimated H-index: 17
(Penn State Erie, The Behrend College),
Matthew Swinarski5
Estimated H-index: 5
(Penn State Erie, The Behrend College)
ERP implementations have been studied on many dimensions; however, little work has been done linking logistics costs and ERP implementation factors. Taking a Work System Theoretical perspective, this paper examines the alignment success factors necessary to improve logistics cost. The authors used a two-step approach, conducting a confirmatory factor analysis CFA to assess the psychometric properties of their measures and then conducting an independent sample t-test between two groups, one which...
Sue Abdinnour3
Estimated H-index: 3
(WSU: Wichita State University),
Khawaja Asjad Saeed13
Estimated H-index: 13
(WSU: Wichita State University)
Purpose – The purpose of this paper is to explore how key users’ perceptions (capability, value, timing, and acceptance) toward an Enterprise Resource Planning (ERP) system change from the pre-implementation to the post-implementation phase. The paper also examines how this change differs with varying levels of user involvement in the implementation process and users’ positions in the company. Design/methodology/approach – The authors survey the employees of a major aircraft manufacturing compan...
Published on Jan 1, 2015
The overarching objective of this dissertation is to uncover why and how individually experienced fits and misfits translate into different outcomes of user behavior and satisfaction and whether these individual fit/misfit outcomes are in line with organizational intent. In search of patterns and possible archetype users in the context of ES PIPs, this dissertation is the first study that specifically links the theoretical concepts of the aggregated individual fit experiences with the individual...
Published on Dec 1, 2014
Gary Shan Shi Pan (Singapore Management University), Sl Pan (UNSW: University of New South Wales), Chu Yeong Lim (Singapore Management University)
Multiple stakeholder involvement in Enterprise System implementations makes it challenging. Using Fiedler’s (2005) contingency theory of leadership as an analytical lens, this study examines the Organization-Package-Stakeholder (OPS) fit, managing fit between organizational functionality, package features and stakeholder needs during ES implementations. We develop a framework on managing OPS fit in the implementation of Learning Environment Online (LEO) system at the Republic Polytechnic (RP) of...
Published on Jan 1, 2014
Stig Nordheim6
Estimated H-index: 6
(University of Agder),
Kai Reidar Moseid-Vårhus , Arnfinn Min Bærø
Enterprise Systems (ES) implementation is challenging, and handling conflicting interests may be vital for success. Previous research has established how ES implementation involves dialectics, often related to multiple stakeholders. Involved stakeholders have in previous studies been analyzed in a power perspective, through the lens of organizational influence processes. Stakeholder theory (ST) takes a wider perspective, by including legitimacy and urgency in addition to power. An interesting pe...
Published on Jan 1, 2014
Musleh Alsulami2
Estimated H-index: 2
(Monash University),
Md. Mahbubur Rahim13
Estimated H-index: 13
(Monash University),
Helana Scheepers14
Estimated H-index: 14
(Swinburne University of Technology)
ERP implementation and post implementation initiatives involve organizational changes. Conflicts, due to technology and processes, regularly arise in such a change process and the dialectic model of change is useful to understand such conflicts. The categorization of ERP conflicts can provide a better understanding of ERP implementation. The aim of this research-in-progress paper is thus to develop a categorization of ERP conflicts. We expressed this ERP categorization in terms of four scenarios...
Published on Apr 6, 2010in Journal of Knowledge Management4.60
Dong-Gil Ko9
Estimated H-index: 9
(UC: University of Cincinnati)
Purpose – Consultants are hired for their domain expertise. For long‐term engagements, the role of their expertise diminishes as the need to develop personal trust gains significance for a successful project outcome. The purpose of this paper is to examine trust and knowledge management in the context of project teams, exploring the trusting relationship between external consultants and internal clients.Design/methodology/approach – Two questionnaire surveys were developed, and a field survey of...