Beyond Learning Outcomes: Impact of Organizational Flexibility on Strategic Performance Measures of Commercial E-Learning Providers

The success of e-learning courses is normally measured in terms of the learning outcomes delivered, but when it comes to the success of the organizations that are in the business of delivering commercial e-learning courses, delivering learning outcomes only does not suffice. Commercial e-learning providers, to remain successful, have to meet the main expectations of the learners hidden behind the successful completion of the e-learning courses....