Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance
Abstract
The paper explores the antecedent effects of social influences arising from buyer power and supplier competition on knowledge sharing behaviours within a horizontal supply chain. A 2-year long empirical study examining web posts from a dedicated social supplier platform (SSN), together with interview and ‘conversational’ data over a similar time period was conducted within insurance claims. The findings show social power and influence play a...
Paper Details
Title
Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance
Published Date
Jul 1, 2019
Journal
Volume
56
Issue
5
Pages
625 - 639
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