Analysing the Influence of Improved Situation, Capability Level of Actors and Flexible Process Workflow on Public Value of E-Governance Projects in India

Abstract
An emerging approach for assessing performance of public services is based on public value. Many existing studies have, however, measured public value in the context of online services. In India, most of the public services are still not fully e-governed. Due to the absence of an end-to-end IT-enabled service delivery mechanism, physical presence of citizens is still required to avail public services in many cases. A citizen during his visit to...
Paper Details
Title
Analysing the Influence of Improved Situation, Capability Level of Actors and Flexible Process Workflow on Public Value of E-Governance Projects in India
Published Date
Oct 15, 2018
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