A Blessing and a Curse: How CEOs’ Trait Empathy Affects Their Management of Organizational Crises

How does CEOs’ trait empathy affect their management of organizational crises? So far, management scholars have highlighted mostly positive effects of CEOs’ empathy in the emotionally charged context of crises. We combine the emerging critical perspective on empathy with research on upper echelons and crisis management to provide a more balanced portrayal of the influence of CEO empathy on crisis management. Specifically, we argue that, on the...