Original paper
Emotional labour profiles: Associations with key predictors and outcomes
Volume: 33, Issue: 3, Pages: 268 - 294
Published: Aug 29, 2018
Abstract
The present study examines how three emotional labour strategies (hiding feelings, faking emotions, and deep acting) combine within different profiles of workers among two samples characterised by different types and intensity of customer contact. In addition, this research investigates the role of perceived workload as well as perceived organisational support, supervisor support, and colleagues support in the prediction of profile membership....
Paper Details
Title
Emotional labour profiles: Associations with key predictors and outcomes
Published Date
Aug 29, 2018
Volume
33
Issue
3
Pages
268 - 294
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Notes
History