Inventing a business-ERP alignment assessment model through three Japanese companies

Purpose The purpose of this paper is to present a new approach for assessing the status of alignment between organizations and enterprise resource planning (ERP) systems—more friendly and quantitatively. Design/methodology/approach An issue-based ERP assessment model is invented based on thorough literature review and empirical data from three Japanese companies. A modified Cartesian coordinate system is adopted to link the alignment criteria...