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Evolution Path: The Telco-centric Digital Ecosystem

Published on Jan 1, 2019
· DOI :10.1007/978-3-319-77724-5_27
Jan Grineisen1
Estimated H-index: 1
(Detecon),
Giulia Rehme1
Estimated H-index: 1
(Detecon)
Abstract
Telecommunication companies face a new competitive environment with over-the-top players substituting classic communication services. The development of a digital ecosystem can be an important step to keep up with the competition by achieving a higher degree of innovation, entering new markets and improving customer experience. To do so, telecommunication companies exploit their digital expertise and play an essential role in the market by taking the position of an ecosystem orchestrator. The architecture of the ecosystem and the organizational structure are critical factors that determine the success of the digital ecosystem.
  • References (4)
  • Citations (1)
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References4
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#2Sofie Vandevyver (UGent: Ghent University)H-Index: 12
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#2Valliappan Raju (Limkokwing University of Creative Technology)H-Index: 3
Due to digitalization today, we are more connected than ever before in human history. Access to the Internet has increased from 16 million in 1995 to 4157 million users by the end of December 2017. The industry which helped humanity connected and made the world a global village is the telecommunication industry. However, today the telecom companies are facing revenue losses; for instance, revenue of value-added services of telecom companies in Pakistan has reduced from Rs 5861 million in 2012 to...
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