“Paying it forward”: The link between providers’ civility climate, civility toward patients and patient experience outcomes

Background: Interpersonal relationships are increasingly recognized as an important determinant for care performance and quality in the health care context. An unresolved issue in health care research is whether and to which extent providers’ perceptions of their work relationships are associated with their interactions with patients and, in turn, patient experience outcomes. Purpose: The aim of this study was to investigate the extent to which...