Original paper
“Paying it forward”: The link between providers’ civility climate, civility toward patients and patient experience outcomes
Abstract
Background: Interpersonal relationships are increasingly recognized as an important determinant for care performance and quality in the health care context. An unresolved issue in health care research is whether and to which extent providers’ perceptions of their work relationships are associated with their interactions with patients and, in turn, patient experience outcomes. Purpose: The aim of this study was to investigate the extent to which...
Paper Details
Title
“Paying it forward”: The link between providers’ civility climate, civility toward patients and patient experience outcomes
Published Date
Jul 6, 2018
Volume
45
Issue
2
Pages
141 - 150
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Notes
History