Understanding the needs of MENA public transport customers: Culture of service and gender-responsive recommendations

Fast population growth, urban sprawl and the raise in households’ motorization observed in all major cities of the Middle-East and North-Africa (MENA) region, are constantly challenging public transport providers who seek to handle efficiently the continuously rising travel demand. Most of the MENA cities suffer from traffic congestion that not only impacts the quality of life of MENA citizens, but also their access to job opportunities, health...