Cognitive automation as part of Deakin University's digital strategy
Abstract
Interest is growing in using cognitive automation (CA) tools to handle customer enquiries, but there is a dearth of cases that illustrate best practice. We describe the CA journey of Deakin University, an early adopter of CA technology. Deakin, an Australian university, is using IBM Watson (an example of a question-and-answer CA application) to automate the answering of questions from students (the university's customers). We identify the value...
Paper Details
Title
Cognitive automation as part of Deakin University's digital strategy
Published Date
Jun 1, 2018
Journal
Volume
17
Issue
2
Pages
89 - 107
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