The dark side of feeling trusted for hospitality employees: An investigation in two service contexts
Volume: 76, Pages: 122 - 131
Published: Jan 1, 2019
Abstract
Emerging research appears to suggest that feeling trusted by management can facilitate employees’ organizational citizenship behavior (OCB). However, it is possible that feeling trusted can have negative effects on hospitality employees. In this paper, we draw on social exchange theory and self-determination theory to examine how feeling trusted can lead to potentially negative consequences for hospitality employees. We tested the hypotheses...
Paper Details
Title
The dark side of feeling trusted for hospitality employees: An investigation in two service contexts
Published Date
Jan 1, 2019
Volume
76
Pages
122 - 131
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