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Concept analysis and development of international service

Published on May 15, 2018in Cogent Business & Management
· DOI :10.1080/23311975.2018.1470450
Valtteri Kaartemo3
Estimated H-index: 3
(UTU: University of Turku)
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Abstract
AbstractThis article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is proposed, characterising international service as a value co-creation process between two or more resource-integrating actors that do not share influential institutional arrangements because of national borders. This new definition clarifies conceptual differences between international service, international activity and intercultural (cross-cultural) service, and between international product and service. The revised definition also highlights the existence of differences other than cultural variation and how differing institutional arrangements may in part be an effect of national borders. The study advances theory development in this research domain by providing a conceptually sound definition of inte...
  • References (114)
  • Citations (1)
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References114
Newest
Published on Oct 1, 2017in International Business Review3.64
Joon-Ho Shin1
Estimated H-index: 1
(Ramon Llull University),
Xavier Mendoza4
Estimated H-index: 4
(Ramon Llull University)
+ 1 AuthorsChang-Bum Choi4
Estimated H-index: 4
(CAU: Chung-Ang University)
This research explores the relationship between multinationality and firm performance (M-P) in the context of micro-multinational enterprises (mMNEs) within the service sector. We examine the moderating effects of industry characteristics using a data set of 1082 Spanish service mMNEs over an eight-year period. The empirical results provide statistical evidence that knowledge-intensive service mMNEs exhibit an inverted U-shaped M-P relationship, while capital-intensive service mMNEs present a U-...
Published on Jul 10, 2017in Journal of Service Theory and Practice2.36
G Laud2
Estimated H-index: 2
,
Ingo O. Karpen9
Estimated H-index: 9
Purpose The purpose of this paper is to identify antecedents and consequences of customers’ value co-creation behaviour (VCB). VCB as a means to facilitate value realisation processes is gaining importance in service research and practice. Encouraging such enactments can be challenging, but can also offer competitive advantages. Design/methodology/approach We empirically investigate a conceptual model by converging three contemporary concepts of co-creation research – embeddedness, VCB and value...
Published on Jul 1, 2017in Journal of the Academy of Marketing Science9.36
Adrian Payne34
Estimated H-index: 34
(UNSW: University of New South Wales),
Pennie Frow20
Estimated H-index: 20
(USYD: University of Sydney),
Andreas Eggert22
Estimated H-index: 22
(University of Paderborn)
The customer value proposition (CVP) has a critical role in communicating how a company aims to provide value to customers. Managers and scholars increasingly use CVP terminology, yet the concept remains poorly understood and implemented; relatively little research on this topic has been published, considering the vast breadth of investigations of the value concept. In response, this article offers a comprehensive review of fragmented CVP literature, highlighting the lack of a strong theoretical...
Published on Jun 1, 2017in Journal of World Business5.79
Armando Juan Borda3
Estimated H-index: 3
,
William Newburry20
Estimated H-index: 20
(FIU: Florida International University)
+ 5 AuthorsZulma Quispe1
Estimated H-index: 1
Abstract We explore how a country’s economic openness impacts firm-level signal interpretation when stakeholders assess firm reputation, arguing that host country norms influence the reference frames of assessors. In more open economies, regional MNCs’ international activities are more valued as signals of firm quality–indicating effective cross-border deployment of ownership advantages. Latin America’s unique development trajectory has resulted in groupings of both more open and more restrictiv...
Published on May 1, 2017in Industrial Marketing Management4.78
Attila Pohlmann1
Estimated H-index: 1
(Hawaii Pacific University),
Valtteri Kaartemo3
Estimated H-index: 3
(UTU: University of Turku)
Abstract We describe the research trajectories associated with S-D Logic and the scholarly activity it encompasses across a breadth of disciplines by conducting a bibliometric analysis of a body of literature citing two fundamental S-D Logic publications between 2004–2014. The bibliometric analysis reveals four pertinent research trajectories: Value co-creation, Resources (incl. integration), Brands, and Innovation. These empirical findings are supported by qualitative insights and projections o...
Published on Apr 1, 2017in International Business Review3.64
Wolfgang Markus Gleich1
Estimated H-index: 1
(Allianz),
Bjoern Schmeisser2
Estimated H-index: 2
,
Miriam Zschoche5
Estimated H-index: 5
(WHU - Otto Beisheim School of Management)
Rising importance of service industries and international trade in services led to increased competition in the service sector. The aim of this study is to analyze the international sourcing behavior of service firms as a strategic means to contend with competition. Our theoretical predictions suggest that there is a U-shaped relationship between a service firm’s domestic competitive position and its pursuit of international sourcing: the relationship is first negative and at later stages positi...
Published on Mar 1, 2017in Journal of International Management2.83
Rajesh Srinivas Upadhyayula4
Estimated H-index: 4
(IIMA: Indian Institute of Management Ahmedabad),
Karthik Dhandapani2
Estimated H-index: 2
(Indian Institute of Management Tiruchirappalli),
Amit Karna5
Estimated H-index: 5
(IIMA: Indian Institute of Management Ahmedabad)
Offshore Service Providers (OSPs) have been a subject of research for several years now. However, there is little known about what drives the internationalization of OSPs. In this paper, we combine insights from economic geography and institutional view to investigate cluster presence and quality certification as the drivers of OSP internationalization and their performance. We hypothesize the facilitating role these two factors play in driving the performance of internationalized firms. We test...
Helena Turunen1
Estimated H-index: 1
(HAMK University of Applied Sciences),
Niina Nummela6
Estimated H-index: 6
(UT: University of Tartu)
This study explores how location-bound service small- and medium-sized enterprises (SMEs)—such as tourism companies—internationalise. We suggest that key dimensions in the internationalisation of these firms are the available resource base, the company network and its embeddedness and entrepreneurial capabilities, particularly entrepreneur’s language skills, global mindset and cultural awareness. We propose an internationalisation framework model supported by three illustrative case examples fro...
Published on Jan 1, 2017in Tourism Management Perspectives
Samson Omuudu Otengei2
Estimated H-index: 2
(Makerere University Business School),
Geofrey Bakunda1
Estimated H-index: 1
(Makerere University Business School)
+ 2 AuthorsJohn C. Munene12
Estimated H-index: 12
(Makerere University Business School)
Abstract The study analyzes the relationship between dynamic capabilities and the degree of inward internationalization of African-ethnic restaurants in East Africa. A qualitative approach using ten case restaurants assessed adaptive, absorptive and innovative capabilities and, how they relate with degree of inward internationalization. The study establishes that food quality assurance, food authenticity, personalized service and security assurance are used by ethnic restaurants to increase food...
Cited By1
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Published on Oct 11, 2018in Cogent Business & Management
S. Habibollah Mirghafoori (YU: Yazd University), Mohammad Reza Izadi (YU: Yazd University), Ali Daei (YU: Yazd University)
AbstractAirports today, despite the complexity of their service environment and multicultural nature, are expected to provide high-quality services to satisfy their passengers. This way they will be able to gain competitive advantages. Hence, improving the quality of airport services has become increasingly significant. In this paper, the main components of the airport services quality with the greatest impact on the customer satisfaction have been derived based on previous articles as well as i...