Customer value in self-service kiosks: a systematic literature review
Volume: 46, Issue: 5, Pages: 507 - 527
Published: May 14, 2018
Abstract
Purpose The purpose of this paper is to provide a cohesive overview of the available self-service and customer value literature, identify customer value in self-service kiosks (SSKs), and analyze this value from the customer experience perspective. Design/methodology/approach The study comprises a systematic literature review of available works on customer value. Findings The paper presents conclusions on the SSK’s technological forms, presence...
Paper Details
Title
Customer value in self-service kiosks: a systematic literature review
Published Date
May 14, 2018
Volume
46
Issue
5
Pages
507 - 527
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