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USER-CENTRED APPROACH FOR PRODUCT-SERVICE DESIGN USING VIRTUAL MOCK-UPS

Published on Jan 1, 2016
Margherita Peruzzini11
Estimated H-index: 11
,
Eugenia Marilungo7
Estimated H-index: 7
Abstract
Product-Service System (PSS) allows creating new business opportunities for companies, but also new challenges. The research defines a user-centred design methodology for PSS, which includes user-centred practices to investigate the users’ needs and virtual prototyping to create immersive and interactive virtual mock-ups able to simulate the product-service behaviours for the evaluation of the user experience. An industrial case study is presented and the benefits in respect to traditional methods are demonstrated.
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#1Margherita Peruzzini (University of Modena and Reggio Emilia)H-Index: 11
#2Stefan Wiesner (University of Bremen)H-Index: 8
Main problems occurring in Product-Service Systems (PSSs), are due to an inadequate requirements analysis and lack of a strong PSS conceptual design. Problems vary from exceeding budgets, to missing functionalities, unsuccessful market launch, or even project abortion. Furthermore, the special characteristics of a PSS have to be considered already at an early stage of the development process. Requirements Engineering (RE) and design methodology as well as supporting Information and Communication...
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