Speak! Paradoxical Effects of a Managerial Culture of ‘Speaking Up’
Abstract
We explore the intrinsic ambiguity of speaking up in a multinational healthcare subsidiary. A culture change initiative, emphasizing learning and agility through encouraging employees to speak up, gave rise to paradoxical effects. Some employees interpreted a managerial tool for improving effectiveness as an invitation to raise challenging points of difference rather than as something ‘beneficial for the organization’. We show that the process...
Paper Details
Title
Speak! Paradoxical Effects of a Managerial Culture of ‘Speaking Up’
Published Date
Apr 17, 2018
Volume
30
Issue
4
Pages
829 - 846
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