Vendor response to client opportunism in IT service relationships: Exploring the moderating effect of client involvement

Research literature, both conceptual and empirical, has enunciated benefits of client involvement for better client vendor relationships. However, relevant research in the realm of problematic relationships is scarce. To address the gap, this research examines the role of client involvement for vendor response strategies when client displays opportunism and vendor experiences negative affect. The paper uses data from 280 project managers...